Refund policy

Thank you for visiting and shopping with Mobilcom. We appreciate the trust you have placed in us and want to ensure you have a satisfying experience while shopping for us. Please review our refund policy below.

II. Return & Exchange Policy

(Aligned with Egyptian Consumer Protection Law 2026)

1. Headline: Return Window

  • Details:

    • 14 Days: Standard return for "Change of Mind" (provided the item is in its original, sealed condition).

    • 30 Days: Return window for items found to have a manufacturing defect.

2. Headline: Return Conditions

  • Details:

    • The product must be in its original packaging with all manuals, accessories, and cables included.

    • The "Factory Seal" must be intact for the non factory defect.

3. Headline: Non Returnable Items

  • Details:

    • EX , Earbuds & Headphones: For hygiene reasons, Earbuds cannot be returned once the box is opened or the seal is broken, unless a technical manufacturing defect is confirmed.

4. Headline: Refund Process

  • Details:

    • Cash on Delivery (COD): Refunds will be processed via Bank Transfer or Digital Wallets (e.g., Vodafone Cash).

    • Credit Card: Refunds are reversed to the original card within 7–14 working days.

    • Note: Shipping fees are non refundable

 

 

III. How to Request a Return

Headline: How to request a return ?

  • Details:

    1. Contact Us: Reach out via WhatsApp or our online Return Form.

    2. Submit Proof: Provide your Invoice/Order Number and photos of the product.

    3. Pickup: Once approved, our courier will collect the item within 48 hours for technical inspection.